These Terms & Conditions govern the use of internet and related services provided by TrinityISP (PTY) Ltd (“TrinityISP”). By applying for or using our services you agree to these terms.

1. Services

TrinityISP provides Openserve Fibre and Fixed LTE connectivity, optional managed network services, and related support within our coverage areas. Speeds and availability depend on infrastructure, coverage and fair-use policies of upstream providers.

2. Applications & activation

Online signup constitutes an application, not an immediate activation. Fibre installations depend on Openserve feasibility and scheduling. LTE / SIM services require RICA compliance before activation.

3. RICA (LTE)

Where a service includes a SIM, South African RICA applies. You must provide accurate identity and address information and required documents. Face-to-face validation is required when the SIM is delivered or handed over. Providing false information may result in refusal or termination of service and may constitute an offence.

4. Billing & ClientZone

Account billing and usage tools may be provided via our billing partner portal (YourADSL ClientZone). You are responsible for keeping login credentials confidential.

5. Acceptable use

Use of the service is subject to our Acceptable Use Policy. Abuse, unlawful activity, or network harm may result in suspension or termination.

6. Liability

While we work to provide reliable connectivity, TrinityISP is not liable for outages caused by upstream providers, power failures, force majeure, or factors outside our reasonable control.

7. Contact

Questions: info@trinity-isp.co.za · 012 259 1840